Return Form For Spotcheckers

Please complete the form in full after each shift, regardless of whether volunteers asked for support or not.  Thank you.

Return Form for Spotcheckers - Listening In and Text
To be completed by all volunteers who provide out of hours support to our frontline volunteers. Please complete one return per shift. Do NOT combine shifts, thank you. Please use the volunteer's ALIAS name when completing this form. You MUST complete this form regardless of whether or not volunteers made contact with you.

Text Support Section

This section refers to text support only
This form should never combine more than one shift. Please enter the date of the ONE shift you are reporting back on
You may have supported more than one volunteer during this shift. Please give the names of all you supported. If you did not have to provide support, please write No support given. You should ensure you get the volunteer's ALIAS name in order to complete this form correctly
Please tell us why the volunteer(s) needed your support. Be thorough in your explanation.
If other please notify Lolly via email, thanks
For example, a volunteer was unable to cope, or became unwell and they wanted to stand down from the phone lines during this session or they had a query which you were unable to answer yourself. Type No if no escalations were necessary. Remember to state which volunteer it was and the time. THIS SECTION RELATES TO TEXT AND NIMVELO SUPPORT. PLEASE INCLUDE EVERYTHING THAT IS RELEVANT.

Nimvelo Support

This section is ONLY for Nimvelo feedback. Text section is above.
List all volunteers you spoke with (if any) via Nimvelo and/or any interventions you made. Tell us why you spoke to the volunteer and/or intervened
If you answered Yes or Sometimes you must complete the Nimvelo Issue Return Form
You should listen to the recordings for the evening if Nimvelo will not allow you to listen in live and/or there are quiet periods with no calls (unlikely) and you can catch up on live calls you may have been unable to listen into earlier in the shift
Use this space to tell us anything else you feel might be useful or we should know.
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