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Return Form For Spotcheckers

Please complete the form in full after each shift, regardless of whether volunteers asked for support or not. Thank you.

Return Form for Spotcheckers - Listening In and Text

To be completed by all volunteers who provide out of hours support to our frontline volunteers. Please complete one return per shift. Do NOT combine shifts, thank you. Please use the volunteer's ALIAS name when completing this form. You MUST complete this form regardless of whether or not volunteers made contact with you.

Text Support Section

This section refers to text support only

1 Name *

First

Last

2. Mobile Number you receive and send texts from/to *

3. Please tell us the date of the shift this form refers to: *

This form should never combine more than one shift. Please enter the date of the ONE shift you are reporting back on

4. Which shift are you reporting on? *

Monday evening
Friday evening
Saturday evening
Sunday evening

5. Please list the name(s) of volunteer(s) you supported during this shift *

You may have supported more than one volunteer during this shift. Please give the names of all you supported. If you did not have to provide support, please write No support given. You should ensure you get the volunteer's ALIAS name in order to complete this form correctly

6. Reasons for Support: *

Please tell us why the volunteer(s) needed your support. Be thorough in your explanation.

6a. As a follow on from the above question, did any of your volunteers get in touch with you : *

They needed to stand down
They needed me to contact emergency services
They were struggling to know what to say to their caller
They felt upset after a particular call
They wanted to check they had said/or were doing the right thing
They were concerned they weren't doing well
No volunteers got in touch with me on this shift
Other

If other please notify Lolly via email, thanks

7. Did a volunteer ask you to contact 999 on their caller's behalf? *

Yes
No

8. Did you need to flag any incidents to Lolly? *

For example, a volunteer was unable to cope, or became unwell and they wanted to stand down from the phone lines during this session or they had a query which you were unable to answer yourself. Type No if no escalations were necessary. Remember to state which volunteer it was and the time. THIS SECTION RELATES TO TEXT AND NIMVELO SUPPORT. PLEASE INCLUDE EVERYTHING THAT IS RELEVANT.

9. Were you able to fully resolve any text queries or issues your volunteers had? *

Yes
No

Nimvelo Support

This section is ONLY for Nimvelo feedback. Text section is above.

1) Did you use No 5 option to speak to a volunteer? *

Yes
No

2) Did you use No 6 option to intervene in a call? *

Yes
No

3) Who did you use option 5 and/or 6 for tonight? *

List all volunteers you spoke with (if any) via Nimvelo and/or any interventions you made. Tell us why you spoke to the volunteer and/or intervened

4) Did you encounter problems trying to listen in, barge or intervene with Nimvelo? *

Yes
No
Sometimes

If you answered Yes or Sometimes you must complete the Nimvelo Issue Return Form

5) Recordings - How many did you listen to? *

1
2
3
4
5
6
More than 6

You should listen to the recordings for the evening if Nimvelo will not allow you to listen in live and/or there are quiet periods with no calls (unlikely) and you can catch up on live calls you may have been unable to listen into earlier in the shift

6) How many calls this shift did you listen to? Please break down LIVE and RECORDINGS *

7) Anything Else?

Use this space to tell us anything else you feel might be useful or we should know.