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Return Form For Spotcheckers

Email Information

1 Your Name *

First

Last

2 Did you remember to copy @support into your emails *

3. Please tell us the date of the shift this form refers to: *

This form should never combine more than one shift. Please enter the date of the ONE shift you are reporting back on

4. Which shift are you reporting on? *

Monday evening
Tuesday evening
Wednesday evening
Thursday evening
Friday evening
Saturday afternoon
Saturday evening
Sunday afternoon
Sunday evening

5. Please list the name(s) of volunteer(s) you supported during this shift *

You may have supported more than one volunteer during this shift. Please give the names of all you supported. If you did not have to provide support, please write No support given. You should ensure you get the volunteer's ALIAS name in order to complete this form correctly

6. Reasons for any Support: *

Please tell us why the volunteer(s) needed your support. Be thorough in your explanation. Please include if you contacted the volunteer or if they contacted you via email?

6a. As a follow on from the above question, did any of your volunteers get in touch with you : *

Because they needed to stand down
Crisis frontliner needed you to contact emergency services
They were struggling to know what to say to their caller
They felt upset after a particular call
They wanted to check they had said/or were doing the right thing
They were concerned they weren't doing well
No volunteers got in touch with me on this shift
They had problems with making conversation
Volunteers ignored my emails and guidance all night
Other

If other please notify Lolly via email, thanks

7. Did a volunteer ask you to contact 999 on their caller's behalf? *

Yes
No

7a Did you offer to call 999 on a volunteer's behalf tonight? *

Yes
No

7) Anything Else? *

Use this space to tell us anything else you feel might be useful or we should know. Please type NA if nothing to add

8) Tell us about any 999 calls you made and how you and the frontliner worked together to come to this decision *

9.Did you only communicate via email *

Yes
No

At all times from 28/1/23 communication is via email only (excluding any times you need to intervene actual calls) Remember, emails must be copied into support@sossilenceofsuicide.org . This is so we can monitor safeguarding processes and provide additional support to anyone who may need it.

Nimvelo Support

This section is only for Nimvelo feedback.

2) Did you use No 6 option to intervene in a call? *

Yes
No

This should only be done as a last resort, after email agreement between yourself and your frontline volunteer

4) Did you encounter problems trying to listen in or intervene with Nimvelo? *

Yes
No
Sometimes

5) Recordings - How many did you listen to? *

1
2
3
4
5
6
More than 6
I did not listen to any

You should listen to the recordings for the evening if Nimvelo will not allow you to listen in live and/or there are quiet periods with no calls (unlikely) and you can catch up on live calls you may have been unable to listen into earlier in the shift. Please do not worry if you cannot listen to any

6) How many calls this shift did you listen to? Please break down live and recordings *

Have you checked 3 Rings twice in the last 7 days? *

Yes
No

Was one of your 3 Rings checks immediately before your last shift? *

Yes
No

Confirm that you asked the frontline volunteer the questions on the new protocols before the shift started? *

Did you send an email to support@ in the event of any Nimvelo queries or issues? *

Please type No issue if not relevant

Did you copy in support@ into emails between yourself and your frontliners? *

This is so we can more effectively manage safeguarding and provide additional support to anyone who may need it.

Did you and your frontliner(s) use your SOS email addresses to communicate *

About you *

Tell us if your mental health is being impacted by volunteering with SOS

Your Volunteering *

Do you still have down time for yourself despite volunteering for us?

Are you coping ok with the admin, 3 Rings and Nimvelo? *

Thank you - is there anything else?

Thank you for taking the time to fill in this form to help us monitor our phone line as a whole. If there is anything you would like to add - comment, suggestion, query, please do so here. Thank you again.

Interventions *

How many interventions were completed on this shift by you and the frontline volunteer? An intervention may be: a) You called 999 for assistance b) You managed to talk someone down from a suicidal state to a more stable, no risk state c)As you were listening to another volunteer, one of your front liners called in a 999 themselves You and your frontliner should agree on the TOTAL number of interventions during the shift before completing the form. We will be monitoring our interventions every shift from 14/3/23, thanks all.

GDPR Agreement *