Volunteer WITH SOS

home based training & volunteering with sos

Next Training Dates:  23rd & 24th August 2022

SOS is a growing Charity and was originally formed in 2015 as a support group for anyone touched by suicide or poor emotional health.  We became a registered Charity in 2017.

Applicants for phone support (crisis and coffee lines) and spot checkers will be accepted from UK residents only

Our services have been adapted in light of the Covid pandemic and our telephone support line, introduced in August 2020 together with the re-introduction of our group face to face meetings, are the main ways we currently provide assistance for anyone who needs it.

We also attend events within our local community, such as college mental health awareness days and volunteer recruitment and information events.

During the last half of 2022, we will be operating two phone services – one for mental health and crisis calls, and the other, our new Coffee Chat line, for anyone who just wants a chat and might be lonely and/or isolated.  If you volunteer on this line, you will not take calls from those in crisis or at risk.

Learn more about SOS by reading About Us

Coffee chat volunteers will be trained in what to expect from their callers.

  • PLEASE: Take time to fully consider the potential emotional impacts on yourself and those around you by volunteering with SOS, especially if you are applying to be a phone support volunteer.  Conversations can be difficult, and what you are told in confidence can be distressing.  Be honest and think it through.  If you have any doubts at all, consider another role within our charity
  • Please think carefully before applying.  Besides training, which is intense, if you are successfully taken on to volunteer with us, there will be document bundles which you will need to read.  This could take up approximately 4 hours of your time.  These documents are refreshed as and when required, usually once every 3-6 months and usually the edits are very small.
  • After each shift, you will need to complete a return form.  This can take approximately 10-15 minutes to complete.  For coffee line volunteers, 5 minutes
  • Do not apply if you feel unable to commit to reading documentation and returning forms.  It is wasting your precious time and our small resources.
  • The last 3 points primarily apply to frontline phone support, training, and spot check volunteers.

Playing our part in reducing and offsetting our carbon footprint is important to SOS.  Therefore, we are, where absolutely possible, a paperless charity.

We realise that some people do not have access to complete the online application, or may prefer not to enter their details electronically.  Therefore, if you wish to submit a paper copy of your application, you can do so by:

*Highlighting the whole of the application form, right click and then press PRINT.

*Popping your application in the post to our registered office address, which is:

SOS Silence of Suicide

c/o Nexus Chambers, The Barbon Buildings, 14 Red Lion Square, London WC1R 4QH

Current Home Based Volunteering Opportunities with us

We are always looking for compassionate and kind individuals to join our team behind the scenes.

If you like the sound of working and training from home, helping to make a difference to vulnerable people and being part of a team that really wants to help, then you could be right for SOS.

Our next home based online training modules for all currently listed opportunities are: 

 23rd & 24th August 2022.

Day 1 will require 3 hours of your time to complete an online manual and Q&A and you can do this at your leisure.   Day2 will require your availability between 11am and 3pm for a zoom discussion.  You must be able to complete both days on the dates given.  Please do not apply for this training if you cannot do both days, thank you.  Training for the coffee chat line is different, please ensure your read the right section.

(Please note, this is initial training only and if you are successful, you will be invited to further training prior to starting with us)

Frontline Phone Support Volunteers

(Crisis Line only)

Full and extensive training is provided.  You need to be emotionally resilient and mature and have great listening and conversational skills to support our vulnerable callers.

You will be required to undergo an enhanced background check which will currently cost you £12.00 (non refundable).  Without an enhanced, clean, DBS certificate you cannot undertake certain roles within our Charity.  It is essential for frontline support and event/meeting volunteers.  We will consider each application individually if you believe there may be information that will show up on a check.  You can apply by completing our application form.

  • PLEASE: Take time to fully consider the potential emotional impacts on yourself and those around you by volunteering with SOS, especially if you are applying to be a phone support volunteer.  Conversations can be difficult, and what you are told in confidence can be distressing.  Be honest and think it through.  If you have any doubts at all, consider another role within our charity

Coffee Chat Phone Line Volunteers

(General chat only)

Has anyone ever told you you’re a great conversationalist?  That you’re great at listening as well as talking?  That you can create conversations sometimes out of very little?

Then SOS could have the perfect voluntary role for you!

Our new service, which will open later in 2022, is currently recruiting for non-employed, unpaid phone volunteers to talk to people who need someone to chat to.  This service will not require you to deal with at risk or in crisis callers.  It is, quite simply, a chat between two people

Your training will consist of conversational development and the ways we can use, and improve, our voices and will also cover some of our safeguarding procedures.  You will also be trained in appropriate responses in difficult situations.

You’ll need to be available between 8pm and midnight on either Tuesday, Wednesday or Thursday for this particular role.  We welcome applications from anyone aged 16 and above.

Working as part of a small but dynamic and dedicated team, you’ll have the opportunity to learn and develop skillsets which will be transferrable throughout your life.

Training will be online only and you will volunteer from the comfort of your own home.  Please complete our Coffee Chat Line Volunteer application form .

Spot Check & Call Monitoring Volunteers

In order to establish and maintain the highest service delivery to our callers, we regularly check and monitor calls for internal purposes only., supporting volunteers in difficult situations if needed. Your understanding of our services and our charity protocols needs to be first class, so your training will mirror frontline support applicants plus additional, role specific training.  This role requires high levels of diplomacy and confidentiality, plus strong person to person communication skills.  If you’d like to join this vital and growing team, please apply by completing our CRISIS application form.

Spot checkers will be required to monitor both our crisis and coffee chat line.

Training Volunteers

If you’d like to consider joining our growing training team, delivering training to front line and spot check volunteers, then apply today as we’d love to hear from you.  Previous experience in delivering training would be useful, but not essential as you will be fully trained in order to carry out this role.  Your training will mirror that of frontline support volunteers, plus additional role specific training.  You will train volunteers for both our phone services.

Welfare Volunteers

All of our  volunteers are constantly monitored to ensure their emotional health remains stable and is not impacted by the role they do and that SOS as a charity is supportive of them as people and aware of their individual needs and reasonable adjustments.  You will support volunteers across both of our phone services

We are looking for welfare volunteers who can join our team as part of our wellbeing, monitoring and feedback process.  Your training will mirror that of  frontline phone support volunteers plus role specific training.

Please complete the online application .

Fundraising Volunteers

If you have time to donate,  as well as a background in fundraising and would like to help our charity, please send your CV to contact@sossilenceofsuicide.org .  

This is a voluntary role that may suit students or retired people who enjoy creating and developing new and existing relationships to realise the maximum benefit for our charity.

Google Adwords Volunteers

If you’ve got the experience, time,  creativity and no-how needed to manage our Google Adwords account, we’d love to hear from you! Please send your CV to contact@sossilenceofsuicide.org  Please note, no training is available for this particular role, so only suitably qualified individuals should apply, thank you.

Grant Application Volunteers

Small charities are significantly underfunded and funding opportunities limited and hard to find.  If you’re someone who has experience of identifying opportunities, and submitting exciting, accurate applications, we’d love to hear from you. Please send your CV to contact@sossilenceofsuicide.org .  There will be no training for this resource, so only suitable experienced individuals should apply.

All volunteers will be asked to sign a confidentiality agreement which remains in place even if you cease volunteering with us.

*Be part of a charity that’s going through an exciting time of growth and development, including the exploration and implementation of new and diverse services reaching all communities in need, both local and national.

*You can be as involved as you like – if you have ideas or suggestions, we positively encourage you to tell us

*Learn new, transferrable skills, or build upon your existing ones

*Feel safe knowing that your wellbeing is as much of a priority as that of our service users

*Want to feel valued as a volunteer? Then the #SOSFamily could be  the perfect place for you

*Meet other volunteers and join in group conversations for tips, support, guidance and brain storming sessions

*Want to train and work from the comfort of your own home? *Excludes volunteers who wish to assist with our events/meetings

*Want to take advantage of full training, with refresher training and support group meetings *Subject to the role

why you?

WHY NOT YOU?

There are opportunities for most people at SOS.  So rather than ask yourself Why Me, turn it around and ask yourself ‘Why NOT me?’.  You have nothing to lose by applying and potentially much to gain.

*Be part of a charity that’s going through an exciting time of growth and development, including the exploration and implementation of new and diverse services reaching all communities in need, both local and national.

*You can be as involved as you like – if you have ideas or suggestions, we positively encourage you to tell us

*Learn new, transferrable skills, or build upon your existing ones

*Feel safe knowing that your wellbeing is as much of a priority as that of our service users

*Want to feel valued as a volunteer? Then the #SOSFamily could be  the perfect place for you

*Meet other volunteers and join in group conversations for tips, support, guidance and brain storming sessions

*Want to train and work from the comfort of your own home? *Excludes volunteers who wish to assist with our events/meetings

*Want to take advantage of full training, with refresher training and support group meetings *Subject to the role

Q: Do I need a DBS certificate and what level of check do I need?

A:  Frontline support volunteers and those who attend meetings/events on our behalf MUST have an enhanced, clean, certificate. You can complete our training application form, and train with us if you are invited to do so, but you MUST obtain and produce an enhanced DBS certificate before you can start your volunteering duties.  The cost is currently £12.00 payable by yourselves through a 3rd party, Care Check and is non refundable.  We do not recommend you apply until you have successfully completed training and have been offered a role with us.

Q:  Where is my volunteering role based?

A:  Please read the application information on each role before you apply as those who wish to assist with face to face meetings may be required to travel from time to time.  Your training, however, will be home based. For all other roles, training and volunteering is home based, helping you to manage your time and build around your existing life style.  An added advantage is the elimination of fuel costs, a key consideration right now.

Q:  Will service users be given my personal number?

A:  No.  All calls come through our 0300 number operated by a 3rd party.  You will be asked to sign up to our telephony portal and download a specific softphone app for use on your device.  Ensure that you read our role specific information, as some roles require you to operate via a mobile device, others via laptop.  Regardless, your personal number is not shared or visible to anyone outside our charity so your security is assured.  All telephone volunteers must have a mobile device to receive calls.  You are not required to make outbound calls.

Q: What happens if I decide my volunteering choice isn’t for me?

A:

  • PLEASE: Take time to fully consider the potential emotional impacts on yourself and those around you by volunteering with SOS, especially if you are applying to be a phone support volunteer.  Conversations can be difficult, and what you are told in confidence can be distressing.  Be honest and think it through.  If you have any doubts at all, consider another role within our charity
  • There are plenty of roles available, so don’t feel nervous about talking to us about other options.

Q: How many hours a week should I be able to volunteer?

A: For phone volunteers, spot check and training volunteers, we require 4 hours a week.  With the exception of phone support volunteers, both crisis line and coffee chat line, (whose 4 hours must be completed in one session) hours are completely flexible within the working day (usually 9am until 5.30pm).  Phone Volunteers only: If you can help pick up spare shifts or cancellations, or provide additional cover, then we can split shifts into 2 hour sessions

Q: If I feel I need additional training, is this available?

A: Yes, ongoing training and refresher training is available, alongside one to one discussions about any concerns or questions you may have.  We also have monthly volunteer meetings, where you can chat to other volunteers and exchange experiences.  You can also voice any concerns to our wellbeing volunteers.

Q: Do I need previous experience?

A: **No, not at all.  Our training will equip you to carry out your role effectively and confidently.  All we ask is that you have an understanding of mental wellbeing and mental ill health and are passionate about wanting to make a difference **Role specific, please check individual role descriptions as some roles do require experience and training will not be available.

  • *PLEASE: Take time to fully consider the potential emotional impacts on yourself and those around you by volunteering with SOS, especially if you are applying to be a phone support volunteer.  Conversations can be difficult, and what you are told in confidence can be distressing.  Be honest and think it through.  If you have any doubts at all, consider another role within our charity. *Dependent upon role
  • Please be aware that our training for Crisis Line volunteers, trainers and spot checkers can only be completed on a laptop device.  We apologise for any inconvenience this may cause.

Q: Will I be paid for volunteering with SOS?

A: No, all our volunteering roles are unpaid and are not employed positions.  Please be sure you understand and are happy with, unpaid volunteering before you apply.

Q: Do I have to apply online to volunteer?

A: No is the simple answer!

Playing our part in reducing and offsetting our carbon footprint is important to SOS.  Therefore, we are, where absolutely possible, a paperless charity.

We realise that some people do not have access to complete the online application, or may prefer not to enter their details electronically.  Therefore, if you wish to submit a paper copy of your application, you can do so by:

*Highlighting the whole of the application form, right click and then press PRINT.

*Popping your application in the post to our registered office address, which is:

SOS Silence of Suicide

c/o Nexus Chambers, The Barbon Buildings, 14 Red Lion Square, London WC1R 4QH

If you would like to apply for any of our current volunteering roles, then please follow the instructions below.

How to complete our application form:  Please check the individual role application requirements, not all require you to complete this form.  Go to : https://sossilenceofsuicide.org/volunteer-with-sos-3/

And then click volunteering opportunities to find out how to apply.

There are two options for anyone wanting to take calls from clients – our crisis line and our coffee chat line.  Both have separate application forms and different criteria.  Please read through all the information provided before deciding which to apply for, thank you.

If you want to  complete our  Crisis Line Volunteer form, apply by clicking HERE

If you want to complete our Coffee Chat Line Volunteer form, apply by clicking HERE

For roles marked submit your CV, please send this to contact@sossilenceofsuicide.org

Email lolly@sossilenceofsuicide.org if you have any problems completing or submitting your form, thank you.

Can’t see the right volunteering opportunity for you?  It doesn’t mean it doesn’t exist!

We require volunteers to cover all aspects of our charitable work, from fundraising to grant applications and more,  so get in touch, either by completing our application form (where marked) and uploading your CV , or, by submitting your CV (where marked) to contact@sossilenceofsuicide.org and tell us a little about what you feel you could bring to our Charity.

Playing our part in reducing and offsetting our carbon footprint is important to SOS.  Therefore, we are, where absolutely possible, a paperless charity.

We realise that some people do not have access to complete the online application, or may prefer not to enter their details electronically.  Therefore, if you wish to submit a paper copy of your application, you can do so by:

*Highlighting the whole of the application form, right click and then press PRINT.

*Popping your application in the post to our registered office address, which is:

SOS Silence of Suicide

c/o Nexus Chambers, The Barbon Buildings, 14 Red Lion Square, London WC1R 4QH

  • PLEASE: Take time to fully consider the potential emotional impacts on yourself and those around you by volunteering with SOS, especially if you are applying to be a phone support volunteer.  Conversations can be difficult, and what you are told in confidence can be distressing.  Be honest and think it through.  If you have any doubts at all, consider another role within our charity
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