start the conversation

Our lines are open Monday to Friday 8pm to Midnight and Saturday/Sunday 4pm until Midnight.
If our lines are closed, you can always call 999 or 111 or visit the following links:



Welcome to the FAQs page of SOS Silence of Suicide, a dedicated mental health charity helpline. We understand the importance of creating a safe and supportive space for those in need, where individuals can find solace and guidance during their darkest moments. Our helpline serves as a lifeline for anyone struggling with mental health challenges, providing a confidential platform to express their thoughts and concerns without judgment or stigma.

In this FAQs section, we aim to address common queries and provide essential information about our helpline’s services. Whether you’re seeking information on how to reach out, what to expect during a call, or the confidentiality of our services, we hope this resource will assist you in navigating the path towards better mental health and well-being. Remember, you are not alone, and help is just a phone call away.

When did SOS start?

SOS was founded in May 2015, following the founder’s losses to suicide, most latterly co-founder Michael’s daughter, Anna, who passed by suicide on 1 May 2015.

Have you always been a charity?

No, we started as a social support group, but quickly grew and by 2017 had become a CIO charity.

What services do you offer the public?

We currently support via face to face group meetings on a national basis, something we did multiple times every year until the pandemic.

At that point, we opened our support line and thanks to new funders, the Valour Foundation, we have been able to convert our phone line from a standard rate cost service to a completely free one!

We also offer occasional online meetings, which are open to anyone who wants to talk about their feelings and experiences.

All services to the public are completely free of charge.

Are you starting new services in 2023?

Yes! We will be opening our first ever SOS Hub near Kenilworth, Warwickshire, which will serve our immediate and surrounding constituencies. More information will be released in the coming weeks about the Hub and other services. Keep an eye on our News page for further details

Do I need any special qualifications to apply to volunteer with you?

Not at all. We welcome applications from everyone aged 18 plus. As long as you can engage in active listening and know how to instigate and drive conversation, you are welcome to train with us.

Do you address audiences and speak about mental wellbeing, mental health and suicide prevention?

We do! Not just for the public, but for businesses, schools and universities too. If you’d like to invite us to present at your organisation, please get in touch.


Can SOS help our workplace develop or expand its mental wellbeing policies?

We can! We offer a tailored approach that suits your business and staff and can cover multiple areas including policies for assisting staff who are struggling, confidential feedback surveys and even safe spaces at work whose design and décor encourage peace and relaxation.