Our lines are open Monday to Friday 8pm to Midnight and Saturday/Sunday 4pm until Midnight.
If our lines are closed, you can always call 999 or 111 or visit the following links:
Would you like to become an employee or voluntary worker with a progressive, forward thinking mental health charity who are going through an exciting phase of growth and development?
Whatever your background or skillsets, we have various opportunities that may suit you. We are not currently recruiting for any casual workers.
*Frontline helpline service support call handlers
*Frontline helpline service support quality checkers (known as spot checkers)
*Drivers for our mobile units – you must be over 30 with a full, clean driving licence
*Mobile hub services – key support staff. You will travel with a driver around Warwickshire supporting businesses and individuals with their mental wellbeing.
Full training will be available for all voluntary worker and potential employee roles to successful applicants, which will be essential for knowledge, safeguarding and risk purposes. You will not undergo any training unless you successfully complete the full recruitment screening process satisfactorily.
We need people who already have an enhanced DBS certificate (for all roles) or who are on the automatic update service. If you do not have an enhanced DBS certificate, you will be required to obtain one.
You will be required to go through a Right to Work check, a legal obligation the charity has to fulfil.
Voluntary workers must be able to provide the charity with a minimum of 5 hours each week of work, and the charity must provide the same in return.
Our helpline runs Monday to Sunday inclusive. Week day hours are 8pm until midnight
Weekend hours are 4pm until midnight, broken down into two five hour shifts.
Would you like to become an employee or voluntary worker with a progressive, forward thinking mental health charity who are going through an exciting phase of growth and development?
Whatever your background or skillsets, we have various opportunities that may suit you. We are not currently recruiting for any casual workers.
Please check before applying that you understand the differences between being a voluntary worker, a voluntary worker and being employed.
Whilst our voluntary workers are under contract, as are we, to provide work, this does not imply or categorically mean, that you have a contract of employment with us as you do not, or that it will lead to a contract of employment, as it will not.
They:
• may receive reasonable expenses, such as travel or lunch
• may be entitled to certain benefits that voluntary workers are not, such as accommodation
• will have some form of contract
• are entitled to the same rest breaks and holiday as workers and employees under the Working Time Regulations 1998 (though the holiday is effectively unpaid, since they don’t receive payment for their work)
• receive protection under the Equality Act 2010.
More information about voluntary workers and their identification as such (rather than voluntary workers or employees):
SOS has extensive interview and application processes in place
The role has a strict requirement of hours
There is a minimum commitment involved
Some roles that are available are for casual or irregular workers.
The description is taken directly from Gov.uk
Someone who works for a business is probably an employee if most of the following are true:
• they’re required to work regularly unless they’re on leave, for example they’re on holiday or on sick leave or on maternity leave
• they’re required to do a minimum number of hours and expect to be paid for time worked
• a manager or supervisor is responsible for their workload, saying when a piece of work should be finished and how it should be done
• they cannot send someone else to do their work
• they get paid holiday
• they’re entitled to contractual or Statutory Sick Pay and to maternity pay or to paternity pay
• they can join the business’s pension scheme
• the business’s disciplinary and grievance procedures apply to them
• they work at the business’s premises or at an address specified by the business
• their contract sets out redundancy procedures
• the business provides the materials, tools and equipment for their work
• they only work for the business or if they do have another job, it’s completely different from their work for the business
• their contract, statement of terms and conditions or offer letter (which can be described as an ‘employment contract’) uses terms like ‘employer’ and ‘employee’
As the voice of SOS, you are the first person that vulnerable callers speak to when contacting us through our freephone helpline. This role is open to voluntary workers and on an employed basis. Please check you apply for the right role by clicking on the link at the end of this document which will take you to the appropriate form.
We take a range of calls from people who are immediately suicidal through to those who suffer with extreme anxiety. Each call will be different, so you need to have a personality that can adapt and adjust as is required.
You should be empathetic, patient, a good listener, have excellent communication skills, be able assess people, situations & risk in a time critical manner, and be able to function within the processes and protocols in place. You will be supported by a quality checker (known as a spot checker) during each shift.
You will be required to go through our recruitment process, which includes screening in the first instance.
If you are invited to be part of SOS, you will undergo training to fully equip you with the tools you need to carry out this role to a high level.
Role Requirements
5 hours per week – this includes 4 operational hours and one hour for administrative duties. Voluntary workers or potential employees may apply
You should be empathetic, patient, a good listener, have excellent communication skills, be able to clearly and succinctly support by giving guidance and advice to the call handler, ensuring they function within the processes and protocols in place.
You should be confident enough to make decisions and carry them through, yet be wise enough to have these conversations with the call handler(s) if there is situational uncertainty.
This key role also covers making 999 calls where appropriate, checking the wellbeing of call handlers whilst on shift, ensuring you are up to date with ‘watch lists’ and all other documentation
You should be a peoples’ person, with the ability to forge, develop and maintain respectful and professional relationships with others in the charity.
Role Requirements
5 hours per week – this includes 4 operational hours and one hour for administrative duties. Voluntary workers and potential employees may apply
You will be responsible for safely driving our brand new mobile hub vans throughout Warwickshire.
Multiple services are offered through the hubs including community and business support, advertising drives or 121 bespoke support
You will be responsible for opening up, setting up, and closing down the hubs, safely delivering them home and cleaning them afterwards.
You will ensure that all documentation (insurance etc) is available or on display for the hub’s users.
You will ensure that wifi is connected whenever the unit is used
You will report any accidents, (regardless of fault) damage or technical issues to Tony Cash, Fleet Manager immediately.
You should ensure that all incidentals, such as tea/coffee etc are in stock in the units
You will be responsible for the safety of staff, voluntary workers and/or employees alike who are on the hubs. You will be given a process to follow in the case of emergencies
You will need to undergo a right to work and obtain an enhanced DBS certificate
You should be over 30 with a clean licence to meet our insurer’s standards
You should re-fuel the vehicles to full after every use and check tyre levels.
*Mobile hub services – key support staff. You will travel with a driver around Warwickshire supporting businesses and individuals with their mental wellbeing.
Role Requirements
Due to the infancy of this service, 8 hours a week will be needed on a voluntary worker or employed basis. Please be aware, this could increase moving forwards.
Voluntary workers and potential employees may apply
*You will travel with a driver around Warwickshire supporting businesses, communities and individuals with their mental wellbeing.
*You must undertake obtaining a right to work clearance and hold, or apply for, an enhanced DBS certificate
*You will undertake a stringent recruitment assessment process. If you are asked to join, you will undertake training necessary for you to do your job, competently and safely.
*You should be empathetic, patient, a good listener, an excellent communicator and know when to listen and when to talk.
*You should be extremely aware of potential situational problems and how to handle these
*You should not seek to change or challenge people, but allow them space and confidentiality to talk about how they feel, what their plans are, without feeling judged. That is not what SOS exist for.
*You will learn how to use the panic button, where it is located and when it should be used.
*You will assist the driver, obtaining leaflets or documentational information required to ensure the hubs are fully stocked
It is imperative that you can act without judgement and make people feel at ease.
Role Requirements
Due to the infancy of this service, 8 HOURS a week will be needed on a voluntary worker or employed basis. Please be aware, this could increase moving forwards.
Voluntary workers and potential employees may apply
VOLUNTARY WORKERS SHOULD APPLY BY CLICKING ON: VOLUNTARY WORKERS APPLICATION
POTENTIAL EMPLOYEES SHOULD APPLY BY CLICKING ON: APPLICATION FORM FOR AN EMPLOYED POSITION WITH SOS SILENCE OF SUICIDE
