Our lines are open Monday to Friday 8pm to Midnight and Saturday/Sunday 4pm until Midnight.
If our lines are closed, you can always call 999 or 111 or visit the following links:
Would you like to become an employee or voluntary worker with a progressive, forward thinking mental health charity who are going through an exciting phase of growth and development?
If you have time to spare on a voluntary basis, or need a little top up income, our opportunities could be ideal for you!
The Recruitment Process
Firstly, declare your interest for the relevant role on Indeed.com. Ensure you upload your CV to Indeed.
Someone from our team will be in touch with you if we are interested in progressing your application further
We will contact you within 14 working days if we want you to take part in the next phase of our recruitment process
If you do not hear from us within 2 weeks of submitting your application, please assume you have been unsuccessful, but we thank you for your interest in SOS.
*Group wellbeing meeting hosts (once a month, various local to Warwick locations) (paid or voluntary)
*Voluntary or paid call handlers
*Voluntary or paid quality support checkers
*Voluntary event support team members
Full training will be available for all voluntary worker and potential employee roles to those who pass the assessment screenings, which will be essential for knowledge, safeguarding and risk purposes. You will not undergo any training unless you successfully complete the full recruitment screening process satisfactorily.
Completing our training programme does not mean you will automatically be offered a role with the Charity.
We need people who already have an enhanced DBS (child & adult) certificate (for all roles) AND are on the automatic update service. If you do not have an enhanced DBS certificate, you will be required to obtain one.
You will be required to go through a Right to Work check, a legal obligation the charity has to fulfil.
Voluntary workers must be able to give, and we will provide, 5 hours of work each week.
These roles include unsociable evening and weekend hours.
About voluntary workers
Please check before applying that you understand the differences between being a volunteer, a voluntary worker and being employed.
Whilst our voluntary workers are under an agreement, as are we, to provide work, this does not imply or categorically mean, that you have a contract of employment with us as you do not, or that it will lead to a contract of employment, as it will not.
They:
• may receive reasonable expenses, such as travel or lunch
• may be entitled to certain benefits that volunteers are not, such as accommodation
• will have some form of contract
• are entitled to the same rest breaks and holiday as workers and employees under the Working Time Regulations 1998 (though the holiday is effectively unpaid, since they don’t receive payment for their work)
• receive protection under the Equality Act 2010.
More information about voluntary workers and their identification as such (rather than volunteers or employees):
SOS has extensive interview and application processes in place
The role has a strict requirement of hours
There is a minimum commitment involved
The description is taken directly from Gov.uk
Someone who works for a business is probably an employee if most of the following are true:
• they’re required to work regularly unless they’re on leave, for example they’re on holiday or on sick leave or on maternity leave
• they’re required to do a minimum number of hours and expect to be paid for time worked
• a manager or supervisor is responsible for their workload, saying when a piece of work should be finished and how it should be done
• they cannot send someone else to do their work
• they get paid holiday
• they’re entitled to contractual or Statutory Sick Pay and to maternity pay or to paternity pay
• they can join the business’s pension scheme
• the business’s disciplinary and grievance procedures apply to them
• they work at the business’s premises or at an address specified by the business
• their contract sets out redundancy procedures
• the business provides the materials, tools and equipment for their work
• they only work for the business or if they do have another job, it’s completely different from their work for the business
• their contract, statement of terms and conditions or offer letter (which can be described as an ‘employment contract’) uses terms like ‘employer’ and ‘employee’
As the voice of SOS, you are the first person that vulnerable callers speak to when contacting us through our freephone helpline. This role is open to voluntary workers and on an employed basis. Please check you apply for the right role by clicking on the link at the end of this document which will take you to the appropriate form.
We take a range of calls from people who are immediately suicidal through to those who suffer with extreme anxiety. Each call will be different, so you need to have a personality that can adapt and adjust as is required.
You should be empathetic, patient, a good listener, have excellent communication skills, be able assess people, situations & risk in a time critical manner, and be able to function within the processes and protocols in place. You will be supported by a quality checker (known as a spot checker) during each shift.
You will be required to go through our recruitment process, which includes screening in the first instance.
Please read the recruitment process at the top of this page
Role Requirements
5 hours per week – this includes 4 operational hours and one hour for administrative duties. Voluntary workers or potential employees may apply
You should be empathetic, patient, a good listener, have excellent communication skills, be able to clearly and succinctly support by giving guidance and advice to the call handler, ensuring they function within the processes and protocols in place.
You should be confident enough to make decisions and carry them through, yet be wise enough to have these conversations with the call handler(s) if there is situational uncertainty.
This key role also covers making 999 calls where appropriate, checking the wellbeing of call handlers whilst on shift, ensuring you are up to date with ‘watch lists’ and all other documentation
You should be a peoples’ person, with the ability to forge, develop and maintain respectful and professional relationships with others in the charity.
Role Requirements
5 hours per week – this includes 4 operational hours and one hour for administrative duties. Voluntary workers and potential employees may apply
In the first instance, go to Indeed.com and register your interest and upload your CV.
Next training sessions (subject to you passing our assessments) is 23rd to 27th June 2025 inclusive, between the hours of 10am and 4pm. You must be able to complete the whole training week, thank you.
