OUR SAFEGUARDING POLICY

If you want to talk, we want to listen

Monday - Sunday Midday until Midnight (UK Only) Standard Rate Charges Apply

FOR SUPPORT ONLY CALL: 0300 1020 505

ERADICATING SILENCE, STIGMA & SHAME ABOUT MENTAL HEALTH AND DRIVING #COMPASSIONINSOCIETY

PLEASE NOTE: WE PROVIDE SUPPORT VIA ZOOM MEETINGS AND OUR PHONE LINE ONLY. PLEASE DO NOT EMAIL AS UNFORTUNATELY, THEY WILL NOT BE RESPONDED TO. THANK YOU

SOS SAFEGUARDING POLICY FOR SERVICE USERS

OUR SAFEGUARDING POLICY

  • We realise that it has taken a lot of courage for you to get in touch with us and we want to make you feel as comfortable and safe as possible
  • Your conversations with our volunteers are strictly confidential. You don’t even have to give your real name if you don’t want to.
  • We will always listen carefully to what you have to say. We will not judge you, but will encourage a conversation that allows you to talk through your problems and feelings.
  • At the moment, we are only taking calls from anyone over the age of 18, but this will be changing at some point during 2021.  Our volunteers can advise you of other support lines that may be better equipped to help you if you are, or they suspect you are, under the age of 18. 
  • If we think that your safety/life is at immediate risk, we will ask you to end the call immediately and contact the emergency services yourself.  In exceptional circumstances, we may be able to call 999 for you, but require certain private information.  Please read the notes at the end of this document as to how we will act in critical situations where there is a danger to life, as we do not always need your consent.
  • If we feel that your safety is at risk, but you may not be aware of this, we may take the decision to call the emergency services to help make you safe.
  • If you don’t give us consent, we won’t speak to anyone else unless you, or someone with you, is in immediate danger, but will stay on the phone with you. 
  • If we have to call the emergency services on your behalf, we may ask you for some personal information to share with them.
  • If your life/safety or that of someone else is at immediate risk, we do not require consent to call the emergency services if you can not call them yourself.  We may still ask you for some information.
  • No service users should at any time, seek out our volunteers through their private social media platforms and engage with them. This is an abuse of their privacy.
  • We are unable to provide support via email, so please call us instead.
  • Remember, you can always speak to a close friend or family member, your GP, dial 111 (out of hours) for support or contact your mental health team.
  • THERE ARE SOME CIRCUMSTANCES THAT WE DO NOT REQUIRE YOUR CONSENT AND WE RESERVE THE RIGHT TO ACT WITHIN THESE GUIDELINES

https://www.scie.org.uk/safeguarding/adults/practice/sharing-information