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Privacy Policy

Privacy Notice

SOS Silence of Suicide is a mental wellbeing charity, registered with the Charities Commission of England and Wales, number 1175795

This Privacy Notice explains how SOS may collect and use your personal information. We encourage you to read this notice carefully and if you’d like to learn more about our data protection and privacy policy or get further clarification, please contact us by emailing feedback@sossilenceofsuicide.org and we will be happy to assist.

Our Pledge

SOS is committed to respecting your privacy and ensuring the personal information you have entrusted to us is held securely. We process personal information in accordance with the General Data Protection Regulation (GDPR), effective from 25 May 2018.

How We May Collect Personal Information

We may collect personal information in the following ways:

Directly from you when you:

  • Contact us either through our website, via email or by post or telephone or in person
  • Contact us through our social media platforms
  • Visit our website
  • Complete any of our online surveys, online or feedback forms
  • Complete a feedback form at any of our meetings, online, by phone or via email
  • Donate to us
  • If you are a charity partner who co-hosts one of our events or discusses working alongside us
  • Are one of our Fundraisers
  • Are one of our Charity partners
  • Apply to voluntary worker with us, or apply for an employed position with us
  • Ask us to share your information across SOS platforms


From other sources:

  • Information that is publicly available via social media platforms and/or the internet.
  • From the DBS authorities if you apply to voluntary worker with us, or are invited to take up an employed opportunity with us.
  • Emergency services may choose to tell us how they are going to make you safe, should there be an immediate risk to your life and/or safety


What Personal Information We May Collect

SOS will process some, or all, of the following where necessary to perform our tasks.  This list is not exhaustive.

  • Personal information which may include, but might not be limited to,  your title, name, age and year of birth;
  • Contact details which may include your full postal address, email address and telephone number;
  • Financial information such as your bank details (if you work for us) or potentially if you are making a donation to SOS
  • For Gift Aid purposes, whether you are a UK tax payer;
  • Records of your contact with us
  • For research and inclusivity purposes, we may also collect additional personal information, including (but not limited to) areas such as ethnicity, sexuality and political bias
  • Details of your next of kin if you voluntary worker or have paid employment with us
  • Information to help us assist and understand your personal situation if you call us, such as if you live alone, what medications you might be taking etc

Why we may collect your personal information

  • To reclaim tax on Gift Aid donations, if applicable
  • To provide online access to information about our work and the opportunity to write and receive letters electronically
  • To determine and improve the effectiveness of our website and publicity
  • To safeguard our service users and our voluntary workers and paid employed staff
  • To help make as full and accurate assessment of our service users in critical situations
  • To organise and coordinate SOS events
  • To fundraise and promote the interests of SOS
  • To maintain our own accounts and records
  • To seek your views or comments
  • To send you communications which you have requested. These may include information about campaigns, appeals, news and fundraising activities
  • To create effective partnerships with other organisations
  • To keep you informed about our work.
  • To enable us to contact you with relevant and the most appropriate information
  • For the purposes of research
  • For compliance with any statutory requirements.
  • To ensure we can fulfil our duty of care requirements
  • To respond to any communications you enter into with us
  • To execute your request for a call back from our voluntary workers based on the information you have provided
  • *To deliver our services

*For training purposes


We do not currently send news letters or marketing communication

Who We May Share Your Information With

Your personal data will be treated as strictly confidential and will only be shared, where necessary, with Trustees, employees, voluntary workers and working partners for purposes connected with SOS. We will not share your data with third parties, save for when duty of care is affected.  For example, if there is an immediate risk to your life and/or safety, or that of someone else, and you are unable to call or text for 999 assistance, we will do this for you.  We will only share what is absolutely necessary.

How long we may keep your data for

SOS will only keep your personal information for as long as it is required and in accordance with statutory requirements. Where the information is no longer required, we will ensure that it is disposed of in a secure manner.

Your Information, Rights & Choices

The GDPR gives you certain rights including:

  • Written requests by yourself to obtain copies of the personal information SOS may hold about you.
  • To amend or update your personal information processed by us.
  • To request that SOS stops using your personal information for marketing purposes or any other purpose where there is no legal requirement for continued processing.
  • To choose (if applicable) whether to continue receiving marketing communication from us by email, text or telephone.
  • Your rights are comprehensively explained at www.ico.org.uk



Our website uses local storage (such as cookies) to provide you with the best experience.


Please contact us if you wish to raise a concern about SOS’s handling of your personal information by emailing us at feedback@sossilenceofsuicide.org

You also have the right to lodge a complaint with the Information Commissioner’s Office about how we manage your data.

Privacy Notice Changes

This privacy notice will be regularly reviewed and its terms may be updated at any time to ensure continued compliance and reflect any operational changes.

May 2018

Updated July 2023