Our lines are open Monday to Friday 8pm to Midnight and Saturday/Sunday 4pm until Midnight.
If our lines are closed, you can always call 999 or 111 or visit the following links:
Every conversation has the power to change a life.
That’s why we’re proud to offer OPEN Conversations — our free mental health training course designed to help you recognise the signs, respond with confidence, and support someone in crisis.
OPEN Conversations is built on a simple, compassionate framework and developed by our expert team behind SOS’s highly recommended CPD-accredited Suicide Prevention Training Courses.
This free course gives you practical tools to start life-changing conversations — enrol today and help break the silence around suicide.
Our short, self-paced training course OPEN Conversations will help you in confidently responding to mental health challenges.
OPEN stands for:
Observe – Notice subtle changes in someone’s mood, actions, or presentation
Pause – Take a moment to think ACE: Assumptions, Capacity, Environment
Engage – Start the conversation with empathy, not perfection
Navigate – Guide someone to the right support without taking over
It’s not about being an expert, it’s about being present.
Mental health isn’t fixed; it shifts like the weather.
Recognising those changes is the first step to supporting ourselves and others.
With OPEN Conversations, you’ll be equipped to:
· Spot the signs using the MAP approach (Mood, Actions, Presentation)
· Pause with purpose using ACE
· Engage with confidence using Notice, Name, Nudge
· Navigate support options like the NHS, Hub of Hope and SOS Silence of Suicide
Whether you’re a friend, colleague, teacher, or passer by, you can make a difference!
Join our ever-growing community of mental health champions and drive impact.
OPEN Conversations is free but a donation is greatly appreciated from those that are willing, and can afford it.
Every penny helps us continue to provide our Freephone Helpline service to those in need.
